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Operations

Cell Phone Repair Technician | Chicago IL

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Meet Unduit Wireless

Located in vibrant Chicago, Unduit Wireless is a rapidly growing software and services company recognized for its disruptive software platform which is first of a kind for Enterprise Mobility and is transforming the entire industry. Currently, we are looking for a Cell Phone Repair Technician to join our dynamic team who thrives in a demanding, fast moving environment. For more information on our company, visit www.unduitwireless.com/jobs

Job Summary

Conducts repairs by diagnosing, troubleshooting and repairing devices while ensuring all QA SOPs are met 100%. Previous experience with repair, PC, Mac, chrome books, soldering, Cell Phone and console is required. This position is not a customer facing role in a retail outlet. This role will be to conduct enterprise device repairs in a depot setting.

Key Responsibilities

  • Diagnose, troubleshoot and repair Apple and Samsung devices
  • Assist the Ops team with device eraser process using Blano or Phone Check software
  • Ensure all QC checks are completed to minimize any warranty returns
  • Maintain a positive work environment
  • Answer phone calls with a professional, courteous and friendly demeanor

Position Requirements

  • 6 months experience with product service support or troubleshooting electronics
  • High School diploma or equivalent
  • Strong oral and written communication skills
  • Strong teamwork and collaboration skills
  • Basic knowledge of Microsoft Office
  • Ability to work flexible hours, including weekends and holidays
  • Valid driver license is a must

Preferred Competencies

  • High attention to detail
  • Action Oriented
  • Integrity and Trust
  • Perseverance
  • Organized
  • Knowledge of MacOS/OS X & iOS
  • Previous knowledge or experience repairing Apple iDevices
  • Previous knowledge or experience repairing mobile devices
  • Ability to lift 15/20 pounds

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